77ck Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data 77ck collects, how it is used, and the controls you have over your own information.
Privacy at a Glance
This Privacy Policy applies to all personal data collected by 77ck through the 77ck.ws website and any associated mobile-optimised pages. It covers data collected at registration, during account use, through payment processing, and via cookies and analytics tools. By using the 77ck platform, you acknowledge that you have read and understood this policy.
SSL Encryption
All data transmitted between your device and our servers is protected by SSL.
No Data Selling
We never sell your personal data to third parties. Full stop.
No Spam
Marketing emails are opt-in only. You can unsubscribe at any time.
Your Rights
You can access, correct, or delete your personal data at any time by contacting us.
Device Data
We collect device and usage data to improve platform performance and security.
Contact Us
Privacy queries can be sent to [email protected]. We respond within 5 business days.
1. Who We Are
77ck is an online gaming and sports betting platform operating at 77ck.ws and serving the Bangladesh market. For the purposes of this Privacy Policy, 77ck is the data controller responsible for the personal data of registered players and visitors to the 77ck.ws website. We are committed to handling all personal data with care, transparency, and in line with internationally recognised data protection principles.
If you have any questions about this Privacy Policy or about how 77ck handles your personal data, you can contact our support team at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.
2. Information We Collect
77ck collects personal data in three principal ways: information you provide to us directly, information generated automatically by your use of the platform, and information received from trusted third-party partners where required for KYC verification or payment processing. We collect only the data that is necessary and proportionate to the purposes described in this policy.
Information you provide directly
- Registration data: full name, date of birth, email address, and Bangladeshi mobile number provided when creating your account.
- KYC documents: government-issued national ID, passport, or driving licence, and proof of address such as a utility bill or bank statement.
- Payment information: bKash, Nagad, Rocket, or Upay account identifiers, or bank account details provided for deposit and withdrawal processing. Full payment credentials are never stored on our servers.
- Communications: any messages, complaints, or support tickets you send to the 77ck support team, including the email address and content of those communications.
Information collected automatically
- Device and technical data: IP address, browser type and version, operating system, device model, screen resolution, and the referring URL from which you accessed 77ck.ws.
- Usage data: pages visited, time spent on each page, game sessions played, bet amounts and outcomes, bonus interactions, and other in-platform activity logs.
- Cookies and similar technologies: session cookies, persistent cookies, and web beacons. See Section 6 for full details of our cookie practices.
Information from third parties
- KYC and identity verification partners: data returned by identity verification services used to confirm that you meet our age and eligibility requirements.
- Payment processors: transaction status and confirmation data from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment partners.
- Fraud prevention services: risk scores and fraud alerts generated by third-party anti-fraud systems that 77ck uses to protect all players on the platform.
3. How We Use Your Information
77ck uses the personal data it collects for the following specific purposes. We do not use your data for any purpose that is incompatible with those listed below, and we do not make automated decisions about your account that produce legal or similarly significant effects without human review.
- Account creation and management: to register your account, verify your identity, manage your profile settings, and communicate with you about your account.
- Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer, and to maintain transaction records as required by applicable financial regulations.
- Legal compliance: to comply with anti-money-laundering (AML) obligations, KYC requirements, fraud prevention duties, and any other legal or regulatory obligations applicable to 77ck's operations.
- Responsible gaming: to monitor your gaming activity for signs of problem gambling and to apply any responsible gaming tools (deposit limits, self-exclusion) that you have activated on your account.
- Platform improvement: to analyse aggregated and anonymised usage data to improve the performance, features, and user experience of the 77ck platform.
- Customer support: to respond to your support requests, resolve disputes, and maintain a record of your interactions with the 77ck support team for quality assurance purposes.
- Marketing communications: to send you promotional offers, bonus notifications, and platform updates by email or SMS, but only where you have given your consent to receive such communications. You can withdraw your consent at any time.
77ck does not use personal data for automated profiling that produces legal or similarly significant effects. All decisions that materially affect your account — such as account suspension or withdrawal holds — involve human review.
4. Legal Basis for Processing
77ck processes your personal data only where a valid legal basis exists for doing so. The legal bases on which we rely are as follows.
- Contract performance: processing that is necessary to provide you with the services you have registered for, including account management, game delivery, and payment processing.
- Legal obligation: processing required to comply with AML regulations, KYC requirements, fraud prevention duties, and any lawful order from a competent authority.
- Legitimate interests: processing for fraud detection, platform security, responsible gaming monitoring, and aggregated analytics, where these interests are not overridden by your rights.
- Consent: processing for marketing communications and non-essential cookies, where you have given your explicit, freely withdrawable consent.
5. Sharing Your Information
77ck does not sell, rent, or trade your personal data. We share your information only with the categories of third party listed below, and only to the extent strictly necessary for the purpose described.
- Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and other payment partners receive only the transaction data necessary to process your deposit or withdrawal.
- KYC and identity verification providers: third-party identity verification services receive the documents and personal data you submit for KYC purposes, solely to confirm your eligibility to use the platform.
- Fraud prevention and security providers: aggregated risk data and device fingerprints may be shared with anti-fraud services to protect all players on the platform from fraudulent activity.
- Regulatory and law enforcement authorities: 77ck will disclose personal data to competent authorities where required to do so by applicable law, court order, or lawful regulatory request. We will notify you of any such disclosure where legally permitted to do so.
77ck will never sell your personal data to advertisers, data brokers, or any other commercial third party. This commitment is unconditional and applies regardless of any change in 77ck's business structure or ownership.
6. Cookies and Tracking Technologies
77ck uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and serve relevant content. Cookies are small text files stored on your device by your browser. We use the following categories of cookies.
- Strictly necessary cookies: these cookies are required for the platform to function. They enable core features such as login session management, security token validation, and language preference storage. They cannot be disabled.
- Performance and analytics cookies: these cookies collect anonymised data about how visitors use the platform — for example, which pages are visited most frequently and where users encounter errors. This data helps us improve the platform experience.
- Functional cookies: these cookies remember your preferences such as your language setting, display preferences, and whether you have dismissed platform notifications, so that you do not need to re-enter them on each visit.
- Marketing cookies: these cookies track your interactions with promotional content on the platform so that we can show you relevant offers. These cookies are only set where you have given your consent.
You can manage or disable non-essential cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of the 77ck platform. For detailed guidance on managing cookies in your specific browser, please refer to your browser's help documentation.
7. Your Privacy Rights
As a 77ck user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request within 2 business days and complete it within 30 days, or notify you if a longer period is required.
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Ask us to correct any inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data where we no longer have a legal basis to retain it.
Right to Portability
Receive your personal data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests, including direct marketing.
Right to Restriction
Ask us to restrict processing of your data while a complaint or dispute is being resolved.
To exercise any of your privacy rights, email us at [email protected]
8. Data Retention
77ck retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Different categories of data are subject to different retention periods, as described below.
In practice, this means that data collected for the performance of your account contract is retained for the lifetime of your account and for a period of 5 years following account closure, to meet our financial record-keeping obligations. KYC documents are retained for a minimum of 5 years after the end of the business relationship, in line with standard AML compliance requirements.
- Account data (name, contact details, transaction history): retained for the duration of your account plus 5 years post-closure.
- KYC documents: retained for a minimum of 5 years from the date of account closure, as required for AML compliance.
- Marketing consent records: retained for 3 years from the date consent was given or last renewed, or until consent is withdrawn, whichever is earlier.
9. How We Protect Your Data
77ck takes the security of your personal data seriously. We have implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction.
While 77ck implements industry-standard security practices, no system of data transmission or storage can be guaranteed as completely secure. In the unlikely event of a data breach that is likely to result in a risk to your rights, 77ck will notify you and any relevant authorities as required by applicable law.
- SSL/TLS encryption on all data transmitted between your device and our servers, ensuring that your personal data and payment information cannot be intercepted in transit.
- Access controls: personal data is accessible only to 77ck staff and authorised third-party processors who have a genuine operational need. All access is logged and audited.
- Secure data storage: personal data is stored on servers with physical and logical access controls, regular security patching, and automated intrusion detection systems.
- Staff training: all 77ck personnel who handle personal data receive regular data protection and security awareness training as part of their onboarding and ongoing employment.
10. Children's Privacy
The 77ck platform is strictly for adults aged 21 and above. 77ck does not knowingly collect, store, or process personal data from any person under the age of 21. If you believe that a person under 21 has registered an account or submitted personal data to 77ck, please contact us immediately at [email protected]. Upon receiving such notification, 77ck will take immediate steps to verify the report and, if confirmed, to delete all associated personal data and close the account without delay.
The 21+ age restriction is a core platform requirement. Parental controls available through your device's operating system or mobile network provider can help prevent underage individuals from accessing age-restricted content, including the 77ck platform.
11. Third-Party Services
The 77ck platform may reference or integrate third-party services for operational purposes, including game content provided by studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. These game providers operate under their own privacy policies and data handling practices, which 77ck does not control. We recommend reviewing the privacy policies of any third-party provider whose services you use through the 77ck platform.
77ck is not responsible for the privacy practices or the content of any third-party service, website, or application that you access in connection with your use of the platform. If you follow a link to a third-party site or service, that site or service is governed entirely by its own privacy policy.
12. Changes to This Privacy Policy
77ck reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made to this policy, we will notify registered users by email and by displaying a prominent notice on the platform for a period of at least 14 days following the update.
The date at the top of this policy reflects when it was last updated. We encourage you to review this Privacy Policy periodically to stay informed about how 77ck is protecting your personal data. Your continued use of the platform following any update constitutes your acceptance of the revised Privacy Policy.
For any questions about this Privacy Policy or to exercise your data rights, contact us at [email protected]
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